Key Account / Inside Sales / Customer Service Manager

Seeking an Inside Sales / Customer Service Manager to lead our customer service team and grow sales through active engagements with existing and potential customers. Our ideal candidate is a highly organized, hard-working professional with excellent attention to detail and a can-do attitude. In this role, you will be responsible for overseeing our customer service operations, handling inquiries ranging from basic pricing requests to complex sales order creation and triaging inquiries and issues requiring support from other teams. Reporting directly to our Sales and Marketing Manager, you will play a vital role in ensuring timely and consistent communication with our customers, and team members.

Responsibilities:

•              Oversee customer service operations including timely order processing, pricing requests, invoicing, and general customer inquiries.

•              Lead new customer acquisition efforts and track progress.

•              Introduce new products to customers and monitor progress.

•              Conduct webinars for training distributors and sales reps.

•              Recruit and manage customer service team.

Preferred Skills/Qualifications:

•              Bachelor's degree and/or minimum 4 years of inside sales / customer service experience.

•              Strong written and verbal communication skills, delivering CS responses that are both accurate, kind and firm.

•              Ability to lead and motivate a team, maintaining focus during extended periods of high organizational demands.

•              High level of integrity and ability to positively communicate transparently and professionally.

•              Detail Orientated, ability to multitask and prioritize effectively.

•              Bonus: General knowledge of automotive and/or marine electrical systems.

Requirements:

•              Full-time exempt position. Ability to work 40+ hours weekly depending on circumstances.

•              A Windows-based laptop or desktop PC with a stable high speed internet connection.

About Us:

Egis Mobile Electric is a well-established manufacturer experiencing rapid growth in the B2B automotive and marine electrical component industry. Serving customers from small upfitters and technicians to large OEMs, we recognize the significance of each team member in our ongoing success. We are actively seeking a dedicated individual who is eager to lead, learn, and excel in delivering an exceptional customer service experience to our loyal partners and customers. Benefits include health insurance, 401K with matching, paid holidays, and paid time off, and participation in our bonus program.  If you're a results-driven, highly organized individual with a penchant for customer satisfaction, we encourage you to apply. Join us in driving success and growth in our organization and your career!